Privacy Policy
- Updated November 2015
PRIVACY POLICY for France Family Funerals Pty. Ltd. ABN 18 754 734 481
France Family’s commitment to privacy
France Family Funerals Pty Limited (“FFF”, “us” or “we”) is committed to protecting your privacy. At FFF, we understand and appreciate that you may be concerned about your privacy and about the confidentiality and security of information we may receive about you. This policy complies with the National Privacy Principles found in the Commonwealth Privacy Act 1988 (Privacy Amendment Act 2000) and the Australian Privacy Principles (APPs). Please read this policy to understand how your personal information is collected, used, protected and recorded by us.
Following is the information that the Privacy Act requires us to communicate to our clients.
This Privacy Policy sets out:
Your personal information:
In order for France Family Funerals to provide information and services to you, it may be necessary to request and record personal information surrounding the deceased person and related parties.
This information may extend to, but is not limited to: names, dates of birth, places of birth, current and previous addresses, occupations, employer details, telephone/mobile numbers, credit card or bank account details, e-mail addresses, of France Family client families’.
Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the funeral related services that depend on the collection of that information.
How we collect personal information:
So that FFF can provide services and information to you, we may need to collect personal information in a number of ways, including:
How we use your personal information:
We collect personal information from you to enable us to assist you with arranging a funeral service with us. For example, we collect personal information when you arrange a funeral with FFF, organise a pre-arranged and pre-paid service, when you call or when you visit us in person. How much information you give us is up to you.
If you organise a pre-paid funeral we may collect information about you including your religion. We require this information to arrange your funeral and comply with regulatory requirements.
Generally, we collect information directly from you. However, in order to comply with legal regulatory requirements, we may collect personal information about you from third parties, for example from the executor or public trustee.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Use and Disclosure of Information
At FFF we respect the privacy of your personal information and will not use or disclose it to third parties other than for:
Security
We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use, unauthorised access, modification or disclosure. These precautions include: using appropriate technology and processes, using computer and network security systems with appropriate firewalls, encryption technology and passwords for the protection of electronic files, securely destroying or de-identifying personal information if we no longer require it (subject to our legal obligations), restricting access to your personal information to our employees and those who perform services for us who need your personal information to do what we have engaged them to do, and requesting certain personal information from you when you wish to discuss any issues relating to the products and services we provide to you.
All personal information that you may provide to us on-line via this website is protected from unauthorised on-line access by industry standard protection software. This software is reviewed from time to time and updated when necessary.
Access to your information
We may require personal identification before allowing you access to your information. Generally, where permitted by law, you are able to access and update your personal information during ordinary business hours. If you wish to do so, please contact us.
From time to time your personal information may change. Please let us know whenever there is a change to your personal information or as soon as you are aware that the details we have about you are not accurate, complete or up-to-date.
Changes to this Privacy Policy
FFF reserves the right to make changes to this privacy policy from time to time for any reason.
Use of Website
If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.
Our business practices require that we retain the full text of any e-mail (including your e-mail address) that you may send us. Unless you advise us to the contrary we may use your e-mail address to send you specific offers of funeral services, from time to time. You may, of course, elect not to receive such communication in the future, by advising us in writing at any time.
We use cookies to collect information about how you use the website. Your identity will not be disclosed to us. No personal information, in these instances, is collected.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
Contacting us
France Family Funerals welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (02) 4981 4488
Post:
Attn: Privacy Policy,
France Family Funerals,
PO Box 140,
Mayfield, NSW 2304,
AUSTRALIA
E-mail: privacy-policy @ fff.com.au
PRIVACY POLICY for France Family Funerals Pty. Ltd. ABN 18 754 734 481
France Family’s commitment to privacy
France Family Funerals Pty Limited (“FFF”, “us” or “we”) is committed to protecting your privacy. At FFF, we understand and appreciate that you may be concerned about your privacy and about the confidentiality and security of information we may receive about you. This policy complies with the National Privacy Principles found in the Commonwealth Privacy Act 1988 (Privacy Amendment Act 2000) and the Australian Privacy Principles (APPs). Please read this policy to understand how your personal information is collected, used, protected and recorded by us.
Following is the information that the Privacy Act requires us to communicate to our clients.
This Privacy Policy sets out:
- the types of information we may collect from you;
- how we collect that information;
- the purposes for which information is used, and;
- details on how you can access your personal details from France Family Funerals.
Your personal information:
In order for France Family Funerals to provide information and services to you, it may be necessary to request and record personal information surrounding the deceased person and related parties.
This information may extend to, but is not limited to: names, dates of birth, places of birth, current and previous addresses, occupations, employer details, telephone/mobile numbers, credit card or bank account details, e-mail addresses, of France Family client families’.
Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the funeral related services that depend on the collection of that information.
How we collect personal information:
So that FFF can provide services and information to you, we may need to collect personal information in a number of ways, including:
- details gathered when initial contact is made by client families enquiring about funerals or related services;
- information gathered at the funeral arrangement meeting;
- details collected when contracting for pre-need funeral services;
- from our own records if applicable;
- from third parties, including doctors, hospitals, cemeteries etc, where such information is required to provide funeral or related services.
- from the details clients provide via interaction with the FFF website (such information will only be used for the purpose for which you have provided).
How we use your personal information:
We collect personal information from you to enable us to assist you with arranging a funeral service with us. For example, we collect personal information when you arrange a funeral with FFF, organise a pre-arranged and pre-paid service, when you call or when you visit us in person. How much information you give us is up to you.
If you organise a pre-paid funeral we may collect information about you including your religion. We require this information to arrange your funeral and comply with regulatory requirements.
Generally, we collect information directly from you. However, in order to comply with legal regulatory requirements, we may collect personal information about you from third parties, for example from the executor or public trustee.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Use and Disclosure of Information
At FFF we respect the privacy of your personal information and will not use or disclose it to third parties other than for:
- the main reasons for which you have provided personal information;
- for related purposes for example, servicing our relationship to you or updating our records;
- a purpose required, authorised or permitted by law for example, providing information to the Registrar of Births, Deaths and Marriages.
- letting you know about products or service from us or our business partners that might better serve your funeral, estate or financial planning needs or other promotions or opportunities that might interest you. Please let us know if you do wish to receive any marketing materials by contacting our privacy officer.
Security
We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use, unauthorised access, modification or disclosure. These precautions include: using appropriate technology and processes, using computer and network security systems with appropriate firewalls, encryption technology and passwords for the protection of electronic files, securely destroying or de-identifying personal information if we no longer require it (subject to our legal obligations), restricting access to your personal information to our employees and those who perform services for us who need your personal information to do what we have engaged them to do, and requesting certain personal information from you when you wish to discuss any issues relating to the products and services we provide to you.
All personal information that you may provide to us on-line via this website is protected from unauthorised on-line access by industry standard protection software. This software is reviewed from time to time and updated when necessary.
Access to your information
We may require personal identification before allowing you access to your information. Generally, where permitted by law, you are able to access and update your personal information during ordinary business hours. If you wish to do so, please contact us.
From time to time your personal information may change. Please let us know whenever there is a change to your personal information or as soon as you are aware that the details we have about you are not accurate, complete or up-to-date.
Changes to this Privacy Policy
FFF reserves the right to make changes to this privacy policy from time to time for any reason.
Use of Website
If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.
Our business practices require that we retain the full text of any e-mail (including your e-mail address) that you may send us. Unless you advise us to the contrary we may use your e-mail address to send you specific offers of funeral services, from time to time. You may, of course, elect not to receive such communication in the future, by advising us in writing at any time.
We use cookies to collect information about how you use the website. Your identity will not be disclosed to us. No personal information, in these instances, is collected.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
Contacting us
France Family Funerals welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (02) 4981 4488
Post:
Attn: Privacy Policy,
France Family Funerals,
PO Box 140,
Mayfield, NSW 2304,
AUSTRALIA
E-mail: privacy-policy @ fff.com.au
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